FAQ’s

1. How can I track my order?

After your purchase, you will receive a tracking code via email. Use this code to monitor your package’s status. If you didn’t receive the code, contact us at support@mekcek.com.

2. What if my package hasn’t arrived?

If your package doesn’t arrive within 5 business days, please contact us immediately. Provide your order number for faster assistance.

3. What payment methods do you accept?

We accept the following payment methods:

    Credit/Debit Cards (Visa, Mastercard, etc.)

    PayPal

    Bank Transfers

4. Can I change or cancel my order?

Orders can be modified or canceled within 24 hours of placement. Contact us at support@mekcek.com as soon as possible to make changes.

5. What is your return policy?

You can return items within 30 days of receiving them, provided they are unused and in their original packaging. Visit our Return Policy page for more details.

6. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping fees and delivery times vary depending on your location.

7. How do I contact customer support?

You can reach us by:

    Phone: +44 7533 064440

    Email: support@mekcek.com

8. What should I do if I received a defective or wrong item?

We sincerely apologize for the inconvenience. Please contact us immediately with your order number and a photo of the item. We will arrange a replacement or refund.

9. Are my payment details secure?

Yes, all transactions are processed using secure encryption technologies. We do not store your payment information.

10. How can I subscribe to your newsletter?

You can sign up for our newsletter by entering your email address at the bottom of our homepage. Stay updated with the latest deals and offers!